Privacy Policy

This privacy notice discloses the privacy practices for www.rideX.io. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

rideX, LLC. Is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new services, or changes to this privacy policy.

The following is information you provide to us:

Registration Information. When you sign up for an account, you give us your name, email address, and phone number.

User Profile Information. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile.

Payment Method. When you add a credit card or payment method to your account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Driver Application Information. If you decide to drive, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the community.

Payment Information. To make sure drivers get paid, we keep information about drivers’ bank routing numbers, tax information, and any other payment information provided by drivers.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Information that is collected when you use our website and mobile app

Location Information. rideX, LLC. Connects Drivers and Riders. To do this, we need to know where you are. When you access our website and open our app on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our team may use and share location information to help protect the safety of users or a member of the public. In addition to the reasons described above, drivers’ location information and distance travelled is necessary for calculating charges and insurance for rides.

Call and Text Information. We may work with a third party partner to facilitate phone calls and text messages between riders and drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the platform, such as those between riders and drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow rideX, LLC. to monitor and/or record your call.

User Feedback. At rideX, LLC., we want to make sure users are always enjoying great rides. riders and drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give riders information about drivers’ ratings and reviews and vice versa.

Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through our platform and interact with advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our platform.

How collected information is used

The information collected from all users is used to:

Connect riders with drivers;
Provide, improve, expand, and promote our platform;
Analyze how our platform is used;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Send you text messages and push notifications;
Send you emails;
Facilitate transactions and payments;
Provide you with customer support;
Find and prevent fraud; and
Respond to trust and safety issues that may arise, including auto incidents, disputes between riders and drivers, and requests from government authorities.

Additionally, we use the information we collect from drivers for the following purposes related to driving using our platform:

Sending emails and text messages to drivers who have started the driver application process regarding the status of their application;
Determining a driver’s eligibility to drive for rideX, LLC.;
Notifying drivers about ride demand, pricing and service updates; and
Calculating and providing our auto insurance policy and analyzing usage patterns for safety and insurance purposes.

Information Sharing

Sharing between riders and drivers. Riders and drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their profiles. Drivers see the pick-up location that the rider has provided. Riders see a driver’s vehicle information. Riders’ ratings of drivers are shared with drivers. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the rider that provided the rating or feedback.

Although we help riders and drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant rider or driver, including sharing actual contact information with your permission.

Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide our platform, including all of the things described above, under “Information collected from all users”.

Other Sharing.

We may share your information with third parties in the following cases:

While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the community, rideX, LLC., or the public;
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
If you signed up for a promotion with another user’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of our platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.

Your Choices

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of our platform.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of our platform (such as receiving a notification that your ride has arrived).

Profile Information. While your name will always be shared with drivers, you can delete any additional information that you added to your profile at any time if you don’t want drivers to see it. Riders will always be able to see drivers’ names, rating, profile photos, and vehicle information.

Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Rider and Driver location is core to our platform and without it we can’t provide our services to you.

Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account and profile. If would like to terminate your account, please contact us with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of our platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

Other

Data Security. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We are committed to protecting the data of our users. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy. rideX, LLC. is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.

Changes to Our Privacy Policy. We may make changes to this policy from time to time. If we make any material changes, we will let you know through our platform, by email, or other communication. We encourage you to read this policy periodically to stay up-to-date about our privacy practices. As long as you use our platform, you are agreeing to this policy and any updates we make.

Registration In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the services on our site in which you have expressed interest.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 424.267.0100 or info@rideX.io